By now you’ve established a Portal Committee – whether you called it that, or came up with some clever name for your team. Hopefully, your Committee is on the same page, with initial goals established and some experience running through (and possibly making last-minutes adjustments to) your End User survey. The next step is to address your user community and begin to find out who they are and what they want out of the Portal Solution.
You’ve heard the famous quote, “If you build it, they will come.” While I think this is certainly true of a Portal, if you don’t get it RIGHT, they will go just as quickly! You want to make sure don’t rush this phase. Do what is necessary and you will succeed. At my current company, I conducted over 218 interviews after the User Survey was distributed to my user base. I’m not saying you’ll have to do this, but if you do, trust me – it’s worth the effort!
Remember what I said in previous sections. This method is not revealing anything “novel” or necessarily new. However, most people will tell you what to do by throwing out all kinds of “Buzz Words”, like taxonomy, information architecture, governance, metadata, and so on. However, they do not tell you how to do these, because they are likely selling their services (speaking engagements, consultant services, etc). I am not here for that. Many of you don’t have the time to attend several seminars, or the money to attend training and/or hire consultants. That’s why I’m here to help you for FREE.
In my own words, I will tell you exactly what these “Buzz Words” mean, how I did it, and how you can use The PORTAL Method to repeat the successes I’ve experienced. The bottom line – read everything you can get your hands on and find out what works best for you. Either way, the PORTAL Method will move you in the right direction.
With that, let’s move on to Step 1 – Creating Audiences.