After the testing
Now that your testing has been completed and all of the feedback has been collected, take some time to go through, both, your test results and your feedback surveys. Determine what (if anything) needs to be fixed, changed, added, or removed before you officially launch your portal.
Get together with your Portal Committee and go over each of these feedback silos (test results and feedback surveys). Determine your priorities as a team and agree upon the items from these lists that will be worked into your portal prior to launch.
There are also decisions you’ll need to make on the remaining items from these lists. Do you include them in Phase II or future phases? How will you communicate these changes to your user community, once the decisions have been made? You should refer to your Communication Plan.
NOTE: For your Test Plan results (and also for your Feedback Survey results if they were not anonymous), you should consider circling back to your users and letting them know that your committee has reviewed their feedback. Communicate your committee’s decision to include or postpone those changes and why. This keeps everyone in the loop and makes them all feel like they were equal contributors and that their ideas were heard.
Once you know what changes will be made prior to launching, get to getting’! Let’s get those changes buttoned up, go through another round of testing (basically repeat the entire Analytical phase up to this point). This may be an iterative process, so just get ready to spend some time hammering out the details. Remember, spend the time NOW, so you don’t have to spend it later! The cleaner your site is on the day you launch, the less work you’ll have to do just after you launch.
If you have sites in remote offices, make sure that you, or a responsible party from that office, are facilitating this same, thorough, analysis of your pre-launch portal.
Before you end the Analytical phase and “complete” your testing you must make sure that the following items (at a minimum) are 100% functional and built to the specification outlined in your requirements.
- site content
- backup/restore and/or high-availability options
Once these things are all completed to the standards set out by your company and your Portal Committee, you are ready to plan your Launch phase!