Process Improvement, Part 5

Whenever possible, design work and process flows so that measures of the “right leading activities” are produced as a byproduct of getting the normal day to day work done… Sales process example… Human resources / job performance evaluation example… How SharePoint Alerts help…

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Step 6: Set Initial Goals

Meeting #2:  Set initial portal goals. Collect the feedback from the Committee surveys and aggregate the results into a single file (databse, Spreadsheet, table – whatever works).  Bring the Portal Committee back together and review the responses to the survey, one question at a time.  Discuss how many questions had the same responses.  Discuss how…

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