Develop an end-user survey: This is where things get interesting. All of the planning in the world will not prepare you for what you’re about to hear from your user community. This is increasingly true the larger the company is. What we want to accomplish in this step is monumental! You want to drive user…
Meeting #2: Set initial portal goals. Collect the feedback from the Committee surveys and aggregate the results into a single file (databse, Spreadsheet, table – whatever works). Bring the Portal Committee back together and review the responses to the survey, one question at a time. Discuss how many questions had the same responses. Discuss how…
Defining Audiences can be a tricky and complex process. However, it doesn’t have to be. Grab a fork and come see how we eat an elephant!
This week, it’s all about “BUZZ WORDS”! You’ve heard ‘em – Taxonomy, Architecture, Governance, buzz buzz buzz! Come see what the Buzz is all about!
Polling users is a well-known best-practice when it comes to building portals. However, experts have varying opinions about how to do this. I will discuss the most controversial points here.
Ever notice that, no matter how far your shadow stretches, it always walks in your shoes? Shadow one of your co-workers and see what a day in their shoes is like!
If knowledge is power, then you will be a SUPER HERO! Conducting interviews is a great way to understand what’s going on in other departments. Take advantage!